Terms and Conditions

Effective Date: 04-08-2025

Welcome to Aaurash, a premium wellness brand by Freshokit India Pvt. Ltd. These Terms and Conditions ("Terms") govern your use of our website, products, and services, including any online or offline purchases from www.aaurash.com or authorized sales channels (e.g., Amazon, retail partners). By accessing or purchasing from Aaurash, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. Company Information

Brand: Aaurash
Owned and Operated by:- Freshokit India Pvt. Ltd.
Corporate Office: DLF Corporate Green DCG4-1403, Sector-74 A, Gurugram, Haryana-122004.
USFDA Registered | FSSAI Certified | Tea & Coffee Board Licensed
Email: info@aaurash.com

2. Eligibility to Use

To use our website and place orders, you must:

Be at least 18 years of age.
Have the legal capacity to enter into binding contracts.
Comply with local and international laws applicable to your country of residence.

3. Product Information and Usage

All Aaurash products are:

Manufactured under certified food safety norms (FSSAI India).
Exported with USFDA registration and Tea/Coffee Board license.
Intended for personal wellness use only and not as medical treatments.

Important Notes:

Herbal teas and tisanes are not substitutes for prescription medicine.
Consult your healthcare provider if you are pregnant, nursing, under medication, or have any health conditions.
Store products in a cool, dry place away from sunlight and children.

4. Ordering & Payment

We accept orders via:

Official Website (India): [www.aaurash.com]
Amazon USA, India, and other global platforms
Authorized retail and distributor partners

Payment Options:

Credit/Debit Cards
UPI/Net Banking (India)
PayPal & International Cards (for global customers)
Cash on Delivery (select regions)

All prices are inclusive of applicable taxes unless otherwise specified.

5. Shipping & Delivery

India:

Standard delivery within 3–7 working days.
Free shipping on orders above ₹499.
Tracking available via SMS/email.

International (e.g., USA):

Delivery within 7–14 working days.
Shipped through certified logistics partners (USFDA/Customs compliant).
Import duties or local taxes may apply (payable by customer if applicable).

6. Returns, Refunds, and Cancellations

6.1 Return Policy:

Due to the consumable nature of our products, we only accept returns if:

The product is received in a damaged or defective condition.
The wrong item was shipped.

All return requests must be raised within 7 days of delivery, with proof of purchase and photos. Products must be unused and sealed.

6.2 Refunds:

Approved refunds will be processed within 7–10 working days.
Mode of refund will match the payment method used during purchase.

6.3 Cancellations:

Orders can be canceled within 2 hours of placement. Once shipped, cancellations are not allowed.

7. Subscription Services

If you subscribe to a recurring product delivery:

You authorize us to charge your account at the interval selected (e.g., monthly).
You may cancel subscriptions any time before the renewal date through your account dashboard.

8. Intellectual Property

All content on our website, packaging, and marketing materials—including but not limited to:

Brand names (e.g., Aaurash, Trimora, Cardiora)
Logos, designs, trademarks
Product descriptions, texts, images, videos

…are the exclusive intellectual property of Freshokit India Pvt. Ltd. and protected under Indian and international IP laws. You may not reproduce, duplicate, copy, sell, or exploit our content without prior written consent.

9. Disclaimers

Aaurash products are not intended to diagnose, treat, cure, or prevent any disease, as per FSSAI and USFDA guidelines.
Results from consuming herbal teas and wellness products may vary from person to person.
While we make every effort to ensure accurate descriptions and images, actual product appearance and packaging may differ due to design upgrades and local regulatory requirements.

10. Limitation of Liability

Freshokit India Pvt. Ltd. shall not be liable for:

Any direct, indirect, incidental, or consequential damages arising from your use or inability to use our products or website.
Allergic reactions, side effects, or misuse of products against prescribed guidelines.

Total liability under these Terms shall not exceed the amount paid by the customer for the specific order in question.

11. User Conduct

You agree not to:

Use our platform for illegal or fraudulent activities.
Attempt to hack, disrupt, or damage the website or systems.
Impersonate another person or provide false information during registration.

Violation of these terms may result in suspension of services and legal action.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, Amazon listings). We are not responsible for the privacy practices or content of these external sites. Users should review their respective terms and policies.

13. Governing Law & Jurisdiction

India Customers:

These Terms shall be governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts located in Gurgaon, Haryana, India.

USA & International Customers:

These Terms shall comply with relevant USFDA regulations and international trade norms. Disputes, if any, will be governed by the laws of the seller’s jurisdiction in India, unless otherwise agreed in writing.

14. Export Compliance

For customers outside India:

Products are shipped in accordance with international regulations and guidelines set by USFDA, Customs Authorities, and Food Import Standards of the destination country.
You agree to comply with all applicable laws of your country related to the import and consumption of food products.

15. Force Majeure

We shall not be liable for any delay or failure in performance due to events beyond our reasonable control, including acts of God, natural disasters, government restrictions, pandemics, strikes, or cyberattacks.

16. Amendments to Terms

We reserve the right to revise, update, or modify these Terms at any time. Changes will be reflected on our website, and continued use constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions about these Terms, your order, or our products, you may contact:

Customer Care – Aaurash
📧 Email: info@freshokit.com
📞 Phone: +91-919310613200 (India)
🌍 Web: [www.aaurash.com]
🏢 Address: DLF Corporate Green DCG4-1403, Sector-74 A, Gurugram, Haryana-122004.

By using our website, placing an order, or consuming Aaurash products, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.